Welcome to Fraser Wood Elements

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Customer Service

  • Shipping & Delivery

    Fraser Wood Elements uses third party carriers; UPS and USPS, to ship their products to you.  Please inspect shipment for damage within 24 of receiving the product.  If not notified within 24 hours of receiving and damage has occured, Fraser Wood has the right not to reimburse a sale due that the third parties require notification of damage within 24 hours of receiving.  If damage has occurred, Fraser Wood Elements can either reimburse the sale to the original seller through replacement of the product or refund to back to original credit card of the purchase.

  • Privacy & Security

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  • Returns & Replacements

    A return and/or product replacement can occur if the receiver notifies Fraser Wood Elements within 48 hours of receiving the product.  Customer must provide a ligitimate reason, determined by Fraser Wood Elements, for a return before a return is authorized. Number to call is 540-373-0853.  If a credit is issued and not a product replacement, only the credit card used for the original sales transaction will be given credit. 

  • Ordering

    Orders placed before 3 p.m. eastern standard time, will be processed the same day and shipped out using UPS.  Orders that are on back order will be filled as soon as material comes in.  Lead time on materials can exceed 5 weeks depending on material.  Please note on special orders, that leadtimes can be up to 8 weeks plus shipping time.  

  • Payment, Pricing & Promotions

    Fraser Wood Elements will take Visa, Mastercard, American Express, Discover credit cards on their e-commerce website.  Pricing is subject to change as Fraser Wood Elements feels the right to change pricing.  We can not credit or take a return on a past purchase if the pricing has changed or if a promotion is then available for the same item.    

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